Frequently Asked Questions (Spas)

Regularly manage the pH, total alkalinity, and calcium hardness levels of the spa water. Use a bactericide to clarify and sanitise the recirculated water by effectively killing bacteria. Regularly clean the spa filter cartridge/s to eliminate build-up and prevent clogging of the element pores. Periodically clean and scour the spa pipes with a degreaser strong enough to eliminate accumulated body fats and organic waste.

It is important to test and adjust the sanitiser and pH levels of your spa on a frequent basis. These tests should be performed prior to each use of the spa. Test the pH and Total Alkalinity of your spa water using Test Strips. Be sure to read the test strip after testing. Keep moisture out of the strip container.

Maintaining the quality of the spa water within specified limits will enhance your enjoyment of the spa and prolong the life of its equipment. It is important to regularly maintain your spa because the water chemistry involved is a balance of several factors. There is no simple formula, and there is no avoiding it. A careless attitude regarding water maintenance will result in poor and potentially unhealthy conditions for bathing and possible damage to your spa. For specific guidance on maintaining water quality, consult your authorised Spa dealer who can recommend appropriate chemical products for sanitising and maintaining your spa.

WARNING: When refilling the spa, always super sanitize the new water. Step 1: To avoid air pockets in the pump(s), refill the spa with water by placing the hose into the filter compartment through the Weir door. Fill to the water level indication on the faceplate of the filter assembly. Step 2: Restore the electrical power supply. Step 3: Press any button to reset the control system. Step 4: Follow the instructions in Starting the Spa with New Water.

IMPORTANT: Never fill the spa with soft water unless an appropriate mineral supplement is immediately added. If your water is extremely hard, it is preferable to either dilute the water's hardness by blending it with water from a water softener or by adding a special water softening chemical. For more information, see your authorized Spa dealer. NOTE: The higher the water level in the spa, the fewer spa users it will be able to handle.

It's recommended to service your spa every three to four months to ensure optimal performance and longevity. Regular maintenance can help prevent major repairs and keep your spa in top condition.

To clean the filter: Remove the filter from the spa. Rinse it thoroughly with a garden hose to remove debris. Soak the filter in a filter cleaning solution overnight. Rinse it again before reinstalling. Replace the filter every 12-24 months, depending on usage and manufacturer recommendations.

If your spa isn't heating, check the following: Ensure the spa is plugged in and the circuit breaker is not tripped. Check the thermostat settings. Inspect the heater for any visible issues. Ensure the water flow is adequate, as low flow can prevent the heater from working. If these steps don't resolve the issue, contact a professional technician.

We provide a comprehensive range of services including: Regular maintenance and cleaning, Water testing and balancing, Filter replacement and cleaning, Pump and heater repairs, Leak detection and repair, Electrical diagnostics and repairs, Replacement of spa covers and accessories.

You can schedule a service appointment by calling our office, filling out the online form on our website, or sending us an email. We'll work with you to find a convenient time for the service.

Yes, we offer emergency repair services for urgent issues. Contact us immediately if you have a spa emergency, and we'll arrange for a technician to visit as soon as possible.

No, if we are unable to fix your spa, there will be no charge for the service visit. We stand by our commitment to provide effective solutions and ensure customer satisfaction.

Balancing water chemistry involves adjusting the pH, alkalinity, and sanitiser levels. Here are the steps: Test the water using test strips or a test kit. Adjust the pH level to be between 7.2 and 7.6. Adjust the total alkalinity to be between 80 and 120 ppm. Maintain the sanitiser (chlorine or bromine) levels according to the manufacturer's recommendations.

It is important to test and adjust the sanitiser and pH levels of your spa on a frequent basis. These tests should be performed prior to each use of the spa. Test the pH level before testing the sanitiser level. If the pH level is not within the correct range (7.4-7.6), make the necessary adjustments. Use granular Chlorine (Dichlor-type only) or granular Bromine to maintain the following levels:

The acceptable pH range is between 7.2 - 7.8. The acceptable Total Alkalinity range is between 80 - 160.

Rinse your bathing suits and shower without soap before entering your spa to increase the life of your spa water. Depending on usage, the spa water will need to be changed every 4-6 months or when the water chemical levels become difficult to manage. When changing spa water, remove all JetPaks™ if your spa is fitted with them. Clean the JetPod™ areas with a spa surface cleaner. Clean the plumbing areas on the back of the JetPaks with a spa surface cleaner and a long, soft bristle brush.

Step 1: Turn off the main electrical breaker to the spa. Step 2: Locate the drain spout below the equipment compartment door. Step 3: Pull the drain spout out with a slight clockwise turn. Note: The drain spout is fully extended at approximately 50mm. Use pliers if needed. Step 4: Remove the drain cap. Step 5: Attach a standard garden hose. Push the drain spout in halfway to activate the drain. Note: The spa will drain about 20 liters per minute. Ensure that the drainage is in an area safely away from window wells or basement entries. Step 6: Once the spa is fully drained, pull the drain spout out all the way, remove the hose, replace the drain cap, and push the drain in all the way.

To improve energy efficiency: Use a high-quality, insulated spa cover. Set the thermostat to the recommended temperature when not in use. Turn off the heater or reduce the temperature when the spa is not in use for extended periods. Keep the spa well-maintained to ensure all components are running efficiently. Consider upgrading to a more energy-efficient pump or heater.

Yes, basic maintenance such as checking and adjusting water chemistry, cleaning the filter, and keeping the spa cover clean can be done by the owner. However, for more complex issues or regular professional maintenance, it's best to hire a qualified technician.

Cloudy water can be caused by: Imbalanced water chemistry, Dirty or clogged filter, High levels of contaminants or debris, Inadequate sanitisation, Oils, lotions, or other substances introduced by bathers.

If you notice a leak, it's important to address it promptly to prevent further damage. Start by identifying the source of the leak. Common areas include the pump seals, heater unions, or plumbing connections. If you're unable to locate or fix the leak, contact a professional spa technician.

Yes, our technicians are trained and experienced in servicing all major spa brands and models. We carry a wide range of replacement parts to ensure quick and efficient repairs.

To prepare for a service visit: Ensure the spa area is accessible. Remove any personal items or debris from around the spa. If possible, have your spa manual and any previous service records available.

We accept a variety of payment methods including credit/debit cards, bank transfers, and cash. Payment is typically due upon completion of the service.

Common signs that your spa needs servicing include: Cloudy or foul-smelling water, Unusual noises from the pump or heater, Reduced water flow or pressure, Persistent error codes on the control panel, Visible leaks or water loss, Malfunctioning jets or lights.