Frequently Asked Questions (Spas)

Keep your spa running optimally and your water safe and crystal clear all year-round. It is a fairly simple task, but it requires regular maintaining because the water chemistry involved is a balance of several factors.

General FAQ

Maintaining the quality of the spa water within specified limits will enhance your enjoyment of the spa and prolong the life of its equipment.
  • What are The Basic Spa Maintenance Requirements?

    Regularly managed balancing of the pH, total alkalinity and calcium hardness levels of the spa water. Regular dosage of a bactericide to clarify and sanitise the recirculated water by effectively killing bacteria. This will result in clear spa water. Regular cleaning of the spa filter cartridge/s, to eliminate build-up and prevent clogging of the element pores. Periodic cleaning and scouring of the spa pipes with a degreaser strong enough to eliminate accumulated body fats and organic waste.
  • How Do I Test And Sanitise my Spa Water?

    It is important to test and adjust the sanitiser and pH levels of your spa on a frequent basis. These tests should be performed prior to each use of the spa. At a minimum it is recommended that you test the spa water 2-3 times a week, regardless of use. Use your Test Strips to test the pH and Total Alkalinity of your Spa water. Be sure to read test strip after testing. Keep moisture out of the strip container.
  • What Are Acceptable Ranges?

    For pH between: 7.2 - 7.8 is acceptable.For Total Alkalinity between: 80 – 160 is acceptable
  • How do I Drain My Spa?

    Step 1: Turn-off main electrical breaker to spa. Step 2: Locate drain spout below equipment compartment door. Step 3: Pull the drain spout out with a slight clockwise turn.Note: Drain spout is fully extended at approximately 50mm. Use pliers if needed. Step 4: Remove drain cap. Step 5: Attach a standard garden hose. Push the drain spout in halfway to actuate the drain.Note: The Spa will drain about 20 litres per minute. Ensure that the drainage is in an area safely away from window wells or basement entries. Step 6: Once the spa is fully drained, pull the drain spout out all the way, remove hose, replace the drain cap and push drain in all the way.
  • IMPORTANT: Never fill the spa with soft water unless an appropriate mineral supplement is immediately added.

    If your water is extremely hard, it is preferable to either dilute the water’s hardness by blending the water with water from a water softener, or by the addition of a special water softening chemical. For more information, see your authorised Spa dealer.NOTE: The higher the water level in the spa, the fewer spa users it will be able to handle.
  • Maintaining The Quality Of The Spa Water

    Maintaining the quality of the spa water within specified limits will enhance your enjoyment of the spa and prolong the life of its equipment. It is a fairly simple task, but it requires regular maintaining because the water chemistry involved is a balance of several factors. There is no simple formula and there is no avoiding it. A careless attitude regarding water maintenance will result in poor and potentially unhealthy conditions for bathing and possible damage to your spa. For specific guidance on maintaining water quality, consult your authorised Spa dealer who can recommend appropriate chemical products for sanitising and maintaining your spa.
  • Sanitiser And PH Levels

    It is important to test and adjust the sanitiser and pH levels of your spa on a frequent basis. These tests should be performed prior to each use of the spa. At a minimum it is recommended that you test the spa water 2-3 times a week, regardless of use. Always test the pH level before you test the sanitiser level. If the pH level is not within the correct range (7.4-7.6),make the necessary adjustments.With each sanitiser test, use either granular Chlorine(Dichlor-type only) or granular Bromine to maintain the following levels:
  • How Do I Test my Spa Water?

    Use your Test Strips to test the pH and Total Alkalinity of your Spa water. Be sure to read test strip after testing. Keep moisture out of the strip container.
  • How Can I maximise the Life of My Spa Water?

    Rinsing your bathing suits, and showering without soap, prior to entering your spa will increase the life of your spa water. Depending upon usage, the spa water will need to be changed every 4-6 months or when the water chemical levels become difficult to manage. When changing spa water, if your spa is fitted with JetPaks™. remove all JetPaks™. Clean the JetPod™ areas with a spa surface cleaner. See Spa Shell Care. Clean the plumbing areas on the back of the JetPaks with a spa surface cleaner and a long, soft bristle brush.
  • How Do I Refill My Spa?

    WARNING: When refilling the spa, always Super Sanitise the new water. Step 1: To avoid air pockets in the pump(s), refill the spa with water by placing the hose into the filter compartment through the Weir door. Fill to the water level indication on the faceplate of the filter assembly. Step 2: Restore electrical power supply. Step 3: Press any button to reset the control system. Step 4: Following instructions in Starting the Spa with New Water.‍
  • How Do I Test My Spa To Ensure It Is Ready To Use?

    Correct water balance ensures that equipment and surfaces are protected and that water is comfortable for bathers. To test pH, alkalinity and calcium levels in the water, use the Spa Fresh 4 Way Test Strips. Remove the strip from the vial and swirl beneath the surface of the spa water 2 to 3 times then line the strip up against the outside of the container. (Do not shake water from the strip). ​​ Maintain alkalinity at 80 - 120 ppm and pH at 7.2 - 7.6. Using the label, determine the correct amount of Spa Fresh Alkalinity &pH Increaser required. Scoop up container of spa water and add the required dosage of Spa Fresh Alkalinity & pH Increaser. Dissolve Spa Fresh Alkalinity & pH Increaser completely in the bucket & pour back into spa. Re-check pH & alkalinity using Test Strips. Repeat process if needed to attain correct level.

Starting The Spa With New Water

Never fill the spa with soft water unless an appropriate mineral supplement is immediately added. If your water is extremely hard, it is preferable to either dilute the water’s hardness by blending the water with water from a water softener, or by the addition of a special water softening chemical.

Step 1:

Add the prescribed dose of Stain and Scale Inhibitor while filling the spa. This will provide the initial protection against staining and scaling. Once the spa is filled, add the prescribed dose of Water Clarifier. This will clear the water of any micro-particulates that may be in the new water.

Step 2:

If possible, have your authorised Spa dealer test the calcium hardness (CH) of your spa water. Adjust theCH to 150-200 parts per million (PPM).

Step 3:

Test and adjust the Total Alkalinity (TA). TA should measure 100 to 120 PPM.

Step 4:

Test and adjust the pH. Water pH should measure 7.4 to 7.6.

‍Step 5:

After the spa water has circulated for 1 hour, Super Sanitise the water by adding 2 teaspoons (10cc) of Granular Chlorine (Dichlor-type only) or 4 teaspoons (20cc) of Granular Bromine per 200 gallons (909.2l) of spa water. (For complete details, refer to the Super Sanitation section.) After several hours, check sanitiser level and adjust, if necessary, to the following:

Step 6:

Startup water chemistry is now complete. However, it may take several days for the filter to completely clear the water.
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